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Collections

Let AI recommend product collections to your customers by syncing and managing collection data from your Shopify store.

What are collections in AI training?

Collections are groups of products from your Shopify store (e.g. "Summer Sale", "Best Sellers", "New Arrivals"). When synced to Chatty, AI can reference these collections to suggest relevant product groups when customers ask questions like "What's new?" or "Show me your sale items."

Why use collections for AI training?

Without collection data, AI can only recommend individual products. It cannot suggest curated groups or categories your store already has.

By syncing collections, your AI assistant can:

• Suggest relevant collections when customers browse or ask for recommendations
• Share collection details (title, description, number of products)
• Link customers to specific collections on your storefront
• Provide more complete answers about your product catalog

Where to find it

Go to AI agent → Training data → Collections

How collections work

Syncing collections from Shopify

Chatty pulls your published collections from Shopify automatically. Collections sync daily alongside your product data, so any new or updated collections in Shopify appear in Chatty without manual action.

The Collections tab has no separate sync button. Collections sync together with your products.

The sync only includes published collections. Draft or hidden collections are not imported.

Viewing your collections

The Collections tab displays all synced collections in a table with:

• Title: the collection name from Shopify
• Description: the collection description
• Product conditions: the rules of a smart collection, or Manual
• Products: number of products in the collection
• Status: Active or Inactive for AI
• Actions: the three dots menu to enable or disable the collection

You can search by name and filter collections to find what you need.

Enabling or disabling collections

You control which collections AI can reference when answering customers.

To enable or disable a collection:

1. Go to AI agent → Training data → Collections
2. Turn on the Collections toggle at the top of the tab. It is off by default. While it is off, AI does not use any collection, whatever each row's status.
3. Find the collection you want to manage
4. Open the three dots menu on its row and click Enable or Disable. To change several at once, select them and click Enable or Disable.

• Active: AI can use this collection when responding to customers
• Inactive: AI will not reference this collection

Your choices are kept across syncs. If a collection is Inactive, it stays Inactive after the next daily sync.

What AI can do with collections

Once collections are enabled, AI can handle these customer interactions:

• List collections: "What categories do you have?" or "Show me your collections"
• View products in a collection: "What's in your Summer Sale?" or "Show me New Arrivals"
• Suggest a collection: "I'm looking for gifts" → AI suggests your "Gift Ideas" collection
• Share collection info: "Tell me about your organic line" → AI shares title, description, and product count